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Our story

MAILO'S was created by two partners with a background in fashion who believed pets deserve accessories that are as stylish as the people who love them.

Our inspiration came from Mailo, our adopted dog, who has an unexpected love for clothes and always seems ready for the camera. His personality inspired us to create a brand that blends fashion, comfort, and premium craftsmanship.

Every MAILO's piece is thoughtfully designed to help pets look and feel their best—because they're more than pets, they're family.

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Frequently asked questions

At MAILO’s, we want you and your furry friend to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer exchanges and refunds within 14 days of receiving your item.

Eligibility for Exchange or Refund:

Items must be returned within 14 days of delivery.

Products must be unused, unworn, and in their original condition with all tags and packaging included.

Items that have been used, damaged, washed, or altered cannot be accepted for return or exchange.

Proof of purchase (order number or receipt) is required.

Please ensure that your shipping address and contact details are accurate before completing your purchase. MAILO’s is not responsible for delays caused by incorrect customer information.

If you have any questions regarding your order, please contact our customer support team.

At MAILO’s, we are committed to providing a fast and reliable delivery experience for you and your furry companion.

Processing Time:

Orders are processed within 1 business day after payment confirmation.

Delivery Time:

UAE Orders: Delivered within 1–2 business days.

Our products are designed in the UAE. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

shipping is free for orders above 199 AED.

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Our story

Frequently asked questions

At MAILO’s, we want you and your furry friend to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer exchanges and refunds within 14 days of receiving your item.

Eligibility for Exchange or Refund:

Items must be returned within 14 days of delivery.

Products must be unused, unworn, and in their original condition with all tags and packaging included.

Items that have been used, damaged, washed, or altered cannot be accepted for return or exchange.

Proof of purchase (order number or receipt) is required.

At MAILO’s, we are committed to providing a fast and reliable delivery experience for you and your furry companion.

Processing Time:

Orders are processed within 1 business day after payment confirmation.

Delivery Time:

UAE Orders: Delivered within 1–2 business days.

Your cart is empty

News

Our story

Frequently asked questions

At MAILO’s, we want you and your furry friend to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer exchanges and refunds within 14 days of receiving your item.

Eligibility for Exchange or Refund:

Items must be returned within 14 days of delivery.

Products must be unused, unworn, and in their original condition with all tags and packaging included.Items that have been used, damaged, washed, or altered cannot be accepted for return or exchange.

Proof of purchase (order number or receipt) is required.

At MAILO’s, we are committed to providing a fast and reliable delivery experience for you and your furry companion.

Processing Time:

Orders are processed within 1 business day after payment confirmation.

Delivery Time:

UAE Orders: Delivered within 1–2 business days.

Products must be unused, unworn, and in their original condition with all tags and packaging included.

Items that have been used, damaged, washed, or altered cannot be accepted for return or exchange.